Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at dionspizza.top (the "Site") or any products and services offered by Dions ("we," "us," "our," or the "Company"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you ("you," "your," or "User") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately discontinue use of our Site and services.

1. Acceptance of Terms

By accessing dionspizza.top, creating an account, placing an order, or otherwise using any feature of our platform, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity and authority to enter into this binding Agreement;
• You are not barred from receiving services under applicable United States federal or state law;
• You will use our services strictly in compliance with these Terms and all applicable laws and regulations.

If you are using our services on behalf of a business entity, organization, or other legal person, you represent that you have full authority to bind that entity to these Terms, and references to "you" shall include that entity.

These Terms constitute a legally binding contract between you and Dions under the laws of the United States. Your continued use of the Site following any amendments to these Terms constitutes your acceptance of the revised Terms.

2. Description of Services

Dions is a food service business operating in the United States. Through dionspizza.top, we offer the following services:

• Online Food Ordering: Users may browse our menu and place orders for pickup or delivery of food products, including but not limited to pizzas, sides, beverages, and specialty items;
• Menu Information: We provide detailed descriptions, pricing, nutritional information, and allergen disclosures related to our food products to assist customers in making informed decisions;
• Account Management: Registered users may create and manage personal accounts to track orders, save delivery preferences, and access loyalty programs;
• Customer Support: We provide customer service via email and other communication channels to assist with inquiries, complaints, and feedback;
• Promotional Offers: From time to time, we may offer coupons, promotional discounts, loyalty rewards, and special deals accessible through our Site or via email communications;
• Third-Party Delivery Integration: Where applicable, we may facilitate delivery services through third-party delivery partners. Such third-party services are governed by their own terms and conditions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time and for any reason, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

Product availability, pricing, and menu items are subject to change without notice. Images displayed on our Site are for illustrative purposes only and may not exactly represent the final product as served.

3. User Accounts and Registration

Certain features of our Site may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your username, password, and any other account credentials;
• Accept full responsibility for all activities that occur under your account;
• Immediately notify us at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to terminate accounts, remove content, or cancel orders at our sole discretion if we believe that a user has violated these Terms or engaged in fraudulent activity. You may not create more than one personal account, transfer your account to another person, or use another person's account without permission.

4. User Obligations and Prohibited Activities

As a condition of your use of our services, you agree to use the Site and all related services only for lawful purposes and in a manner consistent with these Terms. You specifically agree not to:

4.1 Prohibited Conduct

• Use our Site for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations;
• Engage in fraudulent activity, including submitting false orders, using stolen payment information, or misrepresenting your identity;
• Attempt to gain unauthorized access to any portion of our Site, server, or any system or network connected to our services;
• Introduce, transmit, or upload viruses, malware, ransomware, spyware, or any other malicious or harmful code;
• Engage in scraping, data mining, harvesting, or any other automated data collection from our Site without prior written consent;
• Use bots, crawlers, scripts, or automated tools to access, index, or interact with our Site;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;
• Harass, threaten, defame, or otherwise cause harm to our employees, representatives, or other users;
• Post, submit, or transmit any content that is obscene, offensive, discriminatory, or otherwise objectionable;
• Interfere with or disrupt the integrity, performance, or operation of our Site or the servers and networks connected to our Site;
• Circumvent any security, access control, or authentication measure of our Site;
• Engage in any activity that places an unreasonable or disproportionate load on our infrastructure;
• Use our promotional offers, coupon codes, or loyalty rewards in a manner that is abusive, fraudulent, or contrary to their intended purpose;
• Resell, sublicense, or commercially exploit any portion of our services without our prior written consent;
• Violate any applicable food safety, health, or consumer protection laws in connection with your use of our services.

4.2 Reporting Violations

If you become aware of any misuse of our Site or violation of these Terms by any party, please report it to us at [email protected]. We take all reports of misconduct seriously and will investigate appropriately.

5. Ordering, Pricing, and Payment Terms

5.1 Order Placement

When you place an order through dionspizza.top, you are making an offer to purchase the selected food products at the prices and on the terms stated at the time of ordering. All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product unavailability, errors in product descriptions or pricing, suspected fraud, or other legitimate business reasons.

5.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Applicable taxes, delivery fees, and service charges will be calculated and disclosed to you prior to order confirmation. Promotional prices are valid only for the duration of the promotion and cannot be combined with other offers unless expressly stated.

5.3 Payment

We accept various forms of payment as indicated on our Site at the time of checkout. By submitting your payment information, you:

• Represent that you are authorized to use the designated payment method;
• Authorize us to charge your payment method for the total amount of your order, including taxes and applicable fees;
• Agree that your payment information will be processed securely in accordance with our Privacy Policy and applicable law.

We use third-party payment processors and do not store full credit or debit card details on our servers. All payment transactions are secured using industry-standard encryption technology.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has commenced. If you experience an issue with your order — including receiving incorrect, damaged, or unsatisfactory items — please contact us immediately at [email protected]. We will evaluate your concern and, at our sole discretion, offer a refund, replacement, or store credit as an appropriate remedy.

5.5 Delivery

Estimated delivery times are provided as a convenience and are not guaranteed. Actual delivery times may vary depending on factors such as order volume, weather conditions, and delivery area. We shall not be liable for delays caused by circumstances beyond our reasonable control.

6. Intellectual Property Rights

All content, materials, and intellectual property available on or through dionspizza.top, including but not limited to text, graphics, logos, icons, photographs, audio clips, digital downloads, data compilations, software, and the overall "look and feel" of the Site, are the exclusive property of Dions or its content licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

6.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site solely for personal, non-commercial purposes related to browsing our menu and placing orders. This license does not permit you to:

• Modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of our Site content;
• Create derivative works based on any portion of our Site content;
• Use our trademarks, logos, or brand elements without our prior written consent;
• Frame or mirror any portion of our Site on any other server or device;
• Use any meta tags or hidden text utilizing our name or trademarks.

Any unauthorized use of our intellectual property terminates the license granted herein and may constitute a violation of applicable law, entitling us to seek injunctive relief and monetary damages.

6.2 User-Submitted Content

If you submit reviews, feedback, photographs, or other content to us through our Site or social media channels, you grant Dions a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use, reproduce, modify, publish, and distribute such content for any lawful business purpose, including marketing and promotional activities. You represent and warrant that you own or have the necessary rights to grant this license and that your submitted content does not infringe upon any third party's rights.

7. Food Safety, Allergen Information, and Health Disclaimers

We take food safety seriously and comply with applicable federal and state food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and relevant state health departments. However, you acknowledge the following:

• Our food products are prepared in a kitchen environment where common allergens — including but not limited to gluten, dairy, eggs, tree nuts, peanuts, soy, shellfish, and fish — may be present;
• While we strive to provide accurate allergen and nutritional information, cross-contamination may occur, and we cannot guarantee that any menu item is completely free from allergens;
• If you have severe food allergies, dietary restrictions, or specific health conditions, we strongly encourage you to contact us directly at [email protected] before placing an order;
• Caloric and nutritional information provided on our Site is based on standard recipes and may vary depending on preparation methods, ingredient substitutions, or portion sizes;
• Nothing on our Site constitutes medical or dietary advice. Consult a qualified healthcare professional for guidance on dietary choices.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services, including but not limited to social media platforms, payment processors, and delivery partners. These links are provided for your convenience and do not constitute an endorsement of the linked sites or their content. We have no control over the content, privacy practices, or terms of third-party sites and shall not be responsible or liable for any loss or damage arising from your use of any third-party site or service. Your interactions with third parties are governed solely by the terms and policies of those third parties.

9. Disclaimers — Services Provided on an "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND ALL SERVICES, CONTENT, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION PROVIDED ON THE SITE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

We do not warrant that the quality of any products, services, information, or other material obtained through our Site will meet your expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE ARISING OUT OF YOUR ACCESS TO OR USE OF OUR SITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS OR PERSONAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ALL EVENTS, DIONS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, shareholders, employees, independent contractors, agents, successors, and assigns (collectively, the "Dions Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees and court costs) arising from or relating to:

• Your access to or use of our Site or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or proprietary rights;
• Any content you submit, post, or transmit through our Site;
• Any fraudulent activity or misrepresentation on your part;
• Any dispute between you and a third party arising in connection with your use of our services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate with our defense of that claim. This indemnification obligation shall survive the termination of these Terms and your use of our services.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law principles that would cause the application of the laws of any other jurisdiction.

For matters related to consumer protection, the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and applicable state consumer protection statutes shall apply. For users located in California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may provide additional rights with respect to personal information.

Any legal action or proceeding arising under or relating to these Terms that is not subject to arbitration as described in Section 13 shall be brought exclusively in the federal or state courts located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Dions at [email protected] and provide a written description of your dispute, including the nature of the claim, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute within that period, either party may pursue formal dispute resolution as described below.

13.2 Binding Arbitration

Except for claims that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, including any question of their breach, existence, validity, or termination, shall be finally resolved by binding individual arbitration administered under the rules of the American Arbitration Association (AAA) then in effect for consumer disputes. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall be conducted on an individual basis. YOU AND DIONS EACH WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION. You may not bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, the following claims are not subject to binding arbitration:

• Claims that qualify for small claims court jurisdiction;
• Claims for emergency injunctive or other equitable relief to protect intellectual property rights or prevent irreparable harm;
• Claims arising under applicable consumer protection statutes that specifically prohibit pre-dispute arbitration agreements.

13.4 Waiver of Jury Trial

TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND DIONS EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL. THIS WAIVER IS SUBJECT TO APPLICABLE LAW AND MAY NOT BE ENFORCEABLE IN ALL JURISDICTIONS.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect from the date you first access our Site or use our services until terminated as described in this section.

14.2 Termination by User

You may terminate your use of our services and, if applicable, close your account at any time by contacting us at [email protected] and requesting account deletion. Outstanding orders that have already been confirmed and are in preparation will still be fulfilled and billed.

14.3 Termination by Dions

We reserve the right, at our sole discretion and without prior notice or liability, to suspend, restrict, or terminate your access to our Site and services if:

• You have violated any provision of these Terms;
• We reasonably suspect fraudulent or unlawful activity on your account;
• We determine, at our discretion, that continued provision of services to you is not in the best interest of Dions or other users;
• We are required to do so by applicable law, court order, or government authority;
• We discontinue our services.

14.4 Effect of Termination

Upon termination of your access to our services, your right to use the Site ceases immediately. The following provisions shall survive termination of these Terms: Intellectual Property Rights (Section 6), Disclaimers (Section 9), Limitation of Liability (Section 10), Indemnification (Section 11), Governing Law (Section 12), Dispute Resolution (Section 13), and this Section 14.4, along with any other provisions that by their nature should survive termination.

15. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time and for any reason at our sole discretion. When we make material changes to these Terms, we will:

• Post the updated Terms on this page with a revised "Last Updated" date;
• Provide notice through our Site, via email to registered users, or through other reasonable means at our discretion.

Your continued use of our Site or services following the posting of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must immediately stop using our services. We encourage you to review this page periodically to stay informed about our current Terms.

If we are required by applicable law to obtain your consent to any material changes, we will do so in the manner required by law prior to implementing such changes.

16. Privacy Policy

Your use of our Site and services is also governed by our Privacy Policy, which is incorporated herein by reference and forms part of these Terms of Service. Our Privacy Policy describes how we collect, use, store, and share your personal information. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy. We encourage you to review our Privacy Policy at dionspizza.top. If you have questions about our data practices, please contact us at [email protected].

To the extent that you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. Please refer to our Privacy Policy for details on how to exercise these rights.

17. Electronic Communications

By using our Site and providing your email address, you consent to receiving electronic communications from us, including order confirmations, receipts, promotional materials, and other notices. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe instructions contained in those communications or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional or administrative messages related to your account or orders.

18. Force Majeure

Dions shall not be liable for any delay, failure to perform, or interruption of services resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemic, epidemic, governmental actions, civil unrest, fire, flood, power outages, labor strikes, supply chain disruptions, internet or telecommunications failures, or any other event of force majeure. In such events, our obligations shall be suspended for the duration of the force majeure event, and we shall endeavor to resume normal operations as soon as reasonably practicable.

19. Accessibility

Dions is committed to ensuring that our Site and services are accessible to all individuals, including those with disabilities. We strive to maintain compliance with applicable accessibility standards and guidelines. If you experience difficulty accessing any portion of our Site due to a disability or have suggestions for improving accessibility, please contact us at [email protected] so that we may assist you and work toward improving our Site.

20. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable for any reason by a court or arbitrator of competent jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remainder of these Terms shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving, to the greatest extent possible, the original intent of the parties as reflected in the original provision.

The failure of Dions to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future. A waiver of any provision of these Terms must be in writing and signed by an authorized representative of Dions to be effective.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Dions on the Site, constitute the entire agreement between you and Dions with respect to your use of the Site and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the same subject matter. In the event of any conflict between these Terms and any other policy or agreement published on our Site, these Terms shall govern unless otherwise expressly stated.

22. No Third-Party Beneficiaries

These Terms of Service are for the sole and exclusive benefit of the parties hereto — you and Dions — and are not intended to benefit, and shall not be enforceable by, any third party unless expressly stated herein. Nothing in these Terms shall create or be deemed to create any partnership, joint venture, agency, employment, or franchise relationship between you and Dions.

23. Assignment

You may not assign, delegate, or transfer your rights or obligations under these Terms, in whole or in part, without the prior written consent of Dions. Any attempted assignment without our consent shall be null and void. Dions may freely assign or transfer these Terms and any rights or obligations hereunder to any affiliate, successor, or acquirer of our business or assets, without restriction and without notice to you, unless required by applicable law.

24. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, our products and services, or any other matter, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to an active order, please reach out via email with your order number prominently noted in the subject line.